{"id":260,"date":"2023-10-17T13:56:35","date_gmt":"2023-10-17T11:56:35","guid":{"rendered":"https:\/\/www.tranviasdezaragoza.es\/?page_id=260"},"modified":"2024-06-20T12:11:34","modified_gmt":"2024-06-20T10:11:34","slug":"incidencias","status":"publish","type":"page","link":"https:\/\/www.tranviasdezaragoza.es\/incidencias\/","title":{"rendered":"Incidencias"},"content":{"rendered":"<p>[et_pb_section fb_built=\u00bb1&#8243; admin_label=\u00bbFoto\u00bb _builder_version=\u00bb4.22.2&#8243; _module_preset=\u00bbdefault\u00bb custom_margin=\u00bb0px||0px||true|false\u00bb custom_padding=\u00bb0px||0px||true|false\u00bb global_colors_info=\u00bb{}\u00bb][et_pb_row admin_label=\u00bbFila\u00bb _builder_version=\u00bb4.22.2&#8243; _module_preset=\u00bbdefault\u00bb background_image=\u00bbhttps:\/\/www.tranviasdezaragoza.es\/wp-content\/uploads\/2023\/11\/tranvia-romareda.jpg\u00bb width=\u00bb100%\u00bb max_width=\u00bb100%\u00bb height=\u00bb300px\u00bb custom_margin=\u00bb0px||0px||true|false\u00bb custom_padding=\u00bb0px||0px||true|false\u00bb global_colors_info=\u00bb{}\u00bb][et_pb_column type=\u00bb4_4&#8243; _builder_version=\u00bb4.22.2&#8243; _module_preset=\u00bbdefault\u00bb global_colors_info=\u00bb{}\u00bb][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=\u00bb1&#8243; _builder_version=\u00bb4.22.2&#8243; _module_preset=\u00bbdefault\u00bb global_colors_info=\u00bb{}\u00bb][et_pb_row make_equal=\u00bbon\u00bb admin_label=\u00bbtitulo\u00bb module_id=\u00bbincidencia\u00bb _builder_version=\u00bb4.22.2&#8243; _module_preset=\u00bbdefault\u00bb custom_padding=\u00bb||0px||false|false\u00bb custom_css_main_element=\u00bbalign-items:center;\u00bb global_colors_info=\u00bb{}\u00bb][et_pb_column type=\u00bb4_4&#8243; _builder_version=\u00bb4.22.2&#8243; _module_preset=\u00bbdefault\u00bb global_colors_info=\u00bb{}\u00bb][et_pb_text _builder_version=\u00bb4.22.2&#8243; _module_preset=\u00bbdefault\u00bb header_text_align=\u00bbcenter\u00bb custom_margin=\u00bb||0px||false|false\u00bb custom_padding=\u00bb||15px||false|false\u00bb global_colors_info=\u00bb{}\u00bb]<\/p>\n<h1>EN CASO DE INCIDENCIA<\/h1>\n<p>[\/et_pb_text][et_pb_divider divider_weight=\u00bb2px\u00bb _builder_version=\u00bb4.22.2&#8243; _module_preset=\u00bbdefault\u00bb width=\u00bb10%\u00bb max_width=\u00bb10%\u00bb module_alignment=\u00bbcenter\u00bb custom_margin=\u00bb0px||||false|false\u00bb custom_padding=\u00bb0px||||false|false\u00bb global_colors_info=\u00bb{}\u00bb][\/et_pb_divider][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=\u00bb4.22.2&#8243; _module_preset=\u00bbdefault\u00bb global_colors_info=\u00bb{}\u00bb][et_pb_column type=\u00bb4_4&#8243; _builder_version=\u00bb4.22.2&#8243; _module_preset=\u00bbdefault\u00bb global_colors_info=\u00bb{}\u00bb][et_pb_text _builder_version=\u00bb4.22.2&#8243; _module_preset=\u00bbdefault\u00bb text_text_color=\u00bb#DE2A26&#8243; text_font_size=\u00bb30px\u00bb text_line_height=\u00bb1.2em\u00bb global_colors_info=\u00bb{}\u00bb]<\/p>\n<p>En caso de incidencia, el Tranv\u00eda de Zaragoza cuenta con un <strong>protocolo de actuaci\u00f3n<\/strong> encaminado a informar a los usuarios y redirigirlos para que puedan completar su viaje.<\/p>\n<p>[\/et_pb_text][et_pb_text _builder_version=\u00bb4.22.2&#8243; _module_preset=\u00bbdefault\u00bb width=\u00bb50%\u00bb width_tablet=\u00bb50%\u00bb width_phone=\u00bb100%\u00bb width_last_edited=\u00bbon|phone\u00bb global_colors_info=\u00bb{}\u00bb]<\/p>\n<p>Si la incidencia est\u00e1 previsto que se prolongue por <strong>m\u00e1s de 15 minutos<\/strong>, se activar\u00e1 un <strong>servicio de autobuses alternativos<\/strong>, que realizar\u00e1n el trayecto del tranv\u00eda en aquellos casos que sea posible.<\/p>\n<p>Los usuarios pueden informarse a trav\u00e9s de:<\/p>\n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=\u00bb1_4,1_4,1_4,1_4&#8243; _builder_version=\u00bb4.22.2&#8243; _module_preset=\u00bbdefault\u00bb global_colors_info=\u00bb{}\u00bb][et_pb_column type=\u00bb1_4&#8243; _builder_version=\u00bb4.22.2&#8243; _module_preset=\u00bbdefault\u00bb global_colors_info=\u00bb{}\u00bb][et_pb_image src=\u00bbhttps:\/\/www.tranviasdezaragoza.es\/wp-content\/uploads\/2023\/11\/Incidencias-1_pantallas-parada.png\u00bb title_text=\u00bbIncidencias 1_pantallas parada\u00bb _builder_version=\u00bb4.22.2&#8243; _module_preset=\u00bbdefault\u00bb global_colors_info=\u00bb{}\u00bb][\/et_pb_image][et_pb_text _builder_version=\u00bb4.22.2&#8243; _module_preset=\u00bbdefault\u00bb global_colors_info=\u00bb{}\u00bb]<\/p>\n<p><strong>Pantallas de parada:\u00a0<\/strong>En ellas se informar\u00e1 del motivo de la incidencia y,\u00a0\u200b en su caso, de la zona donde se interrumpe el servicio, as\u00ed como de la activaci\u00f3n del bus alternativo.<\/p>\n<p>[\/et_pb_text][\/et_pb_column][et_pb_column type=\u00bb1_4&#8243; _builder_version=\u00bb4.22.2&#8243; _module_preset=\u00bbdefault\u00bb global_colors_info=\u00bb{}\u00bb][et_pb_image src=\u00bbhttps:\/\/www.tranviasdezaragoza.es\/wp-content\/uploads\/2023\/11\/Incidencias-2_megafonia.png\u00bb title_text=\u00bbIncidencias 2_megafon\u00eda\u00bb _builder_version=\u00bb4.22.2&#8243; _module_preset=\u00bbdefault\u00bb global_colors_info=\u00bb{}\u00bb][\/et_pb_image][et_pb_text _builder_version=\u00bb4.22.2&#8243; _module_preset=\u00bbdefault\u00bb global_colors_info=\u00bb{}\u00bb]<\/p>\n<p><strong>Megafon\u00eda en paradas e interior del tranv\u00eda:<\/strong> Si el servicio se encuentra interrumpido se ofrecer\u00e1 informaci\u00f3n detallada precedida de una alerta ac\u00fastica.<\/p>\n<p>[\/et_pb_text][\/et_pb_column][et_pb_column type=\u00bb1_4&#8243; _builder_version=\u00bb4.22.2&#8243; _module_preset=\u00bbdefault\u00bb global_colors_info=\u00bb{}\u00bb][et_pb_image src=\u00bbhttps:\/\/www.tranviasdezaragoza.es\/wp-content\/uploads\/2023\/11\/Incidencias-1_web-tranvia.png\u00bb title_text=\u00bbIncidencias 1_web tranv\u00eda\u00bb _builder_version=\u00bb4.22.2&#8243; _module_preset=\u00bbdefault\u00bb global_colors_info=\u00bb{}\u00bb][\/et_pb_image][et_pb_text _builder_version=\u00bb4.22.2&#8243; _module_preset=\u00bbdefault\u00bb global_colors_info=\u00bb{}\u00bb]<\/p>\n<p><strong>Web del Tranv\u00eda de Zaragoza:<\/strong> Ubicaci\u00f3n de las paradas de bus alternativo, informaci\u00f3n de la incidencia y horarios a tiempo real del Tranv\u00eda.<\/p>\n<p>[\/et_pb_text][\/et_pb_column][et_pb_column type=\u00bb1_4&#8243; _builder_version=\u00bb4.22.2&#8243; _module_preset=\u00bbdefault\u00bb global_colors_info=\u00bb{}\u00bb][et_pb_image src=\u00bbhttps:\/\/www.tranviasdezaragoza.es\/wp-content\/uploads\/2023\/11\/Direccion-de-comunicacion-3_Tlfn.png\u00bb title_text=\u00bbDirecci\u00f3n de comunicaci\u00f3n 3_Tlfn\u00bb _builder_version=\u00bb4.22.2&#8243; _module_preset=\u00bbdefault\u00bb global_colors_info=\u00bb{}\u00bb][\/et_pb_image][et_pb_text _builder_version=\u00bb4.22.2&#8243; _module_preset=\u00bbdefault\u00bb global_colors_info=\u00bb{}\u00bb]<\/p>\n<p><strong>Servicio de Atenci\u00f3n al Cliente:<\/strong> Tel\u00e9fono gratuito 900 920 700\u00a0<\/p>\n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row module_id=\u00bbbuses\u00bb _builder_version=\u00bb4.22.2&#8243; _module_preset=\u00bbdefault\u00bb width=\u00bb95%\u00bb max_width=\u00bb100%\u00bb global_colors_info=\u00bb{}\u00bb][et_pb_column type=\u00bb4_4&#8243; _builder_version=\u00bb4.22.2&#8243; _module_preset=\u00bbdefault\u00bb global_colors_info=\u00bb{}\u00bb][et_pb_text _builder_version=\u00bb4.22.2&#8243; _module_preset=\u00bbdefault\u00bb text_text_color=\u00bb#243033&#8243; header_2_font=\u00bb|300|||||||\u00bb header_2_text_color=\u00bb#243033&#8243; header_2_font_size=\u00bb55px\u00bb custom_margin=\u00bb||0px||false|false\u00bb locked=\u00bboff\u00bb global_colors_info=\u00bb{}\u00bb]<\/p>\n<h2><span style=\"font-weight:normal;\">Mapa de\u00a0<\/span>buses alternativos.<\/h2>\n<p>[\/et_pb_text][et_pb_text _builder_version=\u00bb4.22.2&#8243; _module_preset=\u00bbdefault\u00bb global_colors_info=\u00bb{}\u00bb]<\/p>\n<p><span><div id=\"buses_alternativos_1\" class=\"buses_alternativos\">\n    <div class=\"buses_alternativos_mapa dosnet_tranvias_mapa\" \n        id=\"buses_alternativos_mapa_1\"\n        style=\"height:500px\" ><\/div>\n    <div class=\"buses_alternativos_filtros dosnet_tranvias_mapa_filtros\" id=\"buses_alternativos_mapa_1_filtros\">\n        <div class=\"buses_alternativos_filtros_title\">\n            Mostrar \/ Ocultar        <\/div> \n        <form>\n            <label for=\"buses_alternativos_1_input_0\">\n                Buses Urbanos                <input id=\"buses_alternativos_1_input_0\" type=\"checkbox\" name=\"place\" value=\"0\" disabled data-input=\"1\"  \/>\n            <\/label>\n            <label for=\"buses_alternativos_1_input_1\">\n                Estaciones Bizi                <input id=\"buses_alternativos_1_input_1\" type=\"checkbox\" name=\"place\" value=\"1\" disabled data-input=\"1\" \/>\n            <\/label>\n            <label for=\"buses_alternativos_1_input_2\">\n                Buses interurbanos y Cercan\u00edas                <input id=\"buses_alternativos_1_input_2\" type=\"checkbox\" name=\"place\" value=\"2\" disabled data-input=\"1\"  \/>\n            <\/label>\n            <label for=\"buses_alternativos_1_input_3\">\n                Puntos de inter\u00e9s                <input id=\"buses_alternativos_1_input_3\" type=\"checkbox\" name=\"place\" value=\"3\" disabled data-input=\"1\"  \/>\n            <\/label>\n            <span class=\"label\">\n                Buses alternativos                <input disabled=\"\" checked=\"\" type=\"checkbox\" name=\"place\" value=\"4\" data-input=\"0\" aria-label=\"Buses alternativos\" >\n            <\/span>\n        <\/form>\n    <\/div>\n<\/div><\/span><\/p>\n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row module_id=\u00bbvalidar\u00bb _builder_version=\u00bb4.22.2&#8243; _module_preset=\u00bbdefault\u00bb width=\u00bb95%\u00bb max_width=\u00bb100%\u00bb global_colors_info=\u00bb{}\u00bb][et_pb_column type=\u00bb4_4&#8243; _builder_version=\u00bb4.22.2&#8243; _module_preset=\u00bbdefault\u00bb global_colors_info=\u00bb{}\u00bb][et_pb_text _builder_version=\u00bb4.22.2&#8243; _module_preset=\u00bbdefault\u00bb text_text_color=\u00bb#243033&#8243; header_2_font=\u00bb|300|||||||\u00bb header_2_text_color=\u00bb#243033&#8243; header_2_font_size=\u00bb55px\u00bb custom_margin=\u00bb||0px||false|false\u00bb locked=\u00bboff\u00bb global_colors_info=\u00bb{}\u00bb]<\/p>\n<h2><span style=\"font-weight:normal;\">Validar en\u00a0<\/span>caso de incidencia.<\/h2>\n<p>[\/et_pb_text][et_pb_text _builder_version=\u00bb4.22.2&#8243; _module_preset=\u00bbdefault\u00bb global_colors_info=\u00bb{}\u00bb]<\/p>\n<p><span>En caso de que se activen los autobuses alternativos, \u00e9stos ir\u00e1n identificados con el <\/span><strong>indicador luminoso frontal TR.<\/strong><\/p>\n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=\u00bb1_2,1_2&#8243; _builder_version=\u00bb4.22.2&#8243; _module_preset=\u00bbdefault\u00bb global_colors_info=\u00bb{}\u00bb][et_pb_column type=\u00bb1_2&#8243; _builder_version=\u00bb4.22.2&#8243; _module_preset=\u00bbdefault\u00bb global_colors_info=\u00bb{}\u00bb][et_pb_image src=\u00bbhttps:\/\/www.tranviasdezaragoza.es\/wp-content\/uploads\/2024\/06\/INCIDENCIAS-validar-bus.jpg\u00bb title_text=\u00bbINCIDENCIAS-validar-bus\u00bb _builder_version=\u00bb4.22.2&#8243; _module_preset=\u00bbdefault\u00bb hover_enabled=\u00bb0&#8243; global_colors_info=\u00bb{}\u00bb sticky_enabled=\u00bb0&#8243;][\/et_pb_image][et_pb_text _builder_version=\u00bb4.22.2&#8243; _module_preset=\u00bbdefault\u00bb global_colors_info=\u00bb{}\u00bb]<\/p>\n<p><span>Si viajas con billete sencillo del Tranv\u00eda de Zaragoza<\/span><span>, bastar\u00e1 con mostrarlo al conductor del autob\u00fas para acceder al mismo.<\/span><\/p>\n<p>[\/et_pb_text][\/et_pb_column][et_pb_column type=\u00bb1_2&#8243; _builder_version=\u00bb4.22.2&#8243; _module_preset=\u00bbdefault\u00bb global_colors_info=\u00bb{}\u00bb][et_pb_image src=\u00bbhttps:\/\/www.tranviasdezaragoza.es\/wp-content\/uploads\/2024\/06\/INCIDENCIAS-validar-validar.jpg\u00bb title_text=\u00bbINCIDENCIAS-validar-validar\u00bb _builder_version=\u00bb4.22.2&#8243; _module_preset=\u00bbdefault\u00bb hover_enabled=\u00bb0&#8243; global_colors_info=\u00bb{}\u00bb sticky_enabled=\u00bb0&#8243;][\/et_pb_image][et_pb_text _builder_version=\u00bb4.22.2&#8243; _module_preset=\u00bbdefault\u00bb global_colors_info=\u00bb{}\u00bb]<\/p>\n<p><span>Si viajas con tarjeta <\/span><span>(Tarjeta Ciudadana, Tarjeta Lazo, Tarjeta Bus), deber\u00e1s validar de nuevo tu t\u00edtulo en el autob\u00fas, y se aplicar\u00e1 transbordo gratuito.<\/span><\/p>\n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section]<\/p>\n","protected":false},"excerpt":{"rendered":"<p>EN CASO DE INCIDENCIAEn caso de incidencia, el Tranv\u00eda de Zaragoza cuenta con un protocolo de actuaci\u00f3n encaminado a informar a los usuarios y redirigirlos para que puedan completar su viaje.Si la incidencia est\u00e1 previsto que se prolongue por m\u00e1s de 15 minutos, se activar\u00e1 un servicio de autobuses alternativos, que realizar\u00e1n el trayecto del [&hellip;]<\/p>\n","protected":false},"author":2,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_et_pb_use_builder":"on","_et_pb_old_content":"","_et_gb_content_width":"","footnotes":""},"class_list":["post-260","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/www.tranviasdezaragoza.es\/api\/wp\/v2\/pages\/260","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.tranviasdezaragoza.es\/api\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.tranviasdezaragoza.es\/api\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.tranviasdezaragoza.es\/api\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/www.tranviasdezaragoza.es\/api\/wp\/v2\/comments?post=260"}],"version-history":[{"count":0,"href":"https:\/\/www.tranviasdezaragoza.es\/api\/wp\/v2\/pages\/260\/revisions"}],"wp:attachment":[{"href":"https:\/\/www.tranviasdezaragoza.es\/api\/wp\/v2\/media?parent=260"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}